User Terms

User Terms & Conditions Effective Date: May 01, 2025 Welcome to Brixflow, a product operated by xThink Solutions. By accessing, registering, or using our platform, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using the service. 1. Acceptance of Terms By creating an account or using Brixflow, you acknowledge that you have read, understood, and agreed to these Terms & Conditions along with our Privacy Policy. 2. About Brixflow Brixflow is a WhatsApp business communication and automation platform that enables businesses to manage customer conversations, automate workflows, collaborate through shared team inboxes, and track leads efficiently. 3. User Responsibilities By using Brixflow, you agree to: * Provide accurate and complete registration information * Maintain the confidentiality of your account credentials * Use the platform only for lawful business purposes * Comply with all applicable WhatsApp, Meta, and communication platform policies * Ensure that all contact/customer data used within the platform has been obtained legally and with proper consent where required 4. Prohibited Usage Users are strictly prohibited from: * Sending spam, unsolicited, or unauthorized bulk messages * Using the platform for fraudulent, abusive, illegal, or harmful activities * Attempting unauthorized access to the platform, servers, or other user accounts * Violating data privacy, communication, or anti-spam laws applicable in their region * Misusing WhatsApp APIs or breaching Meta platform policies Violation of these terms may result in suspension or permanent termination of the account without prior notice. 5. Third-Party Integrations Brixflow may integrate with third-party platforms and services, including Meta and WhatsApp APIs. We are not responsible for: * Downtime or outages caused by third-party services * Changes in third-party policies or pricing * Restrictions, suspensions, or limitations imposed by Meta or WhatsApp Users are responsible for complying with the terms and policies of such third-party platforms. 6. Payments & Subscription Certain features or services may require paid subscriptions or onboarding fees. * All payments are to be made in advance unless otherwise agreed * Fees once paid are generally non-refundable * Subscription plans and pricing may be updated from time to time Failure to make timely payments may result in service interruption or account suspension. 7. Account Suspension & Termination xThink Solutions reserves the right to suspend, restrict, or terminate any account that: * Violates these Terms & Conditions * Engages in suspicious or harmful activity * Misuses the platform or associated APIs We may also suspend accounts to comply with legal or regulatory obligations. 8. Data & Privacy We value user privacy and data security. All user data is handled in accordance with our Privacy Policy. However, users are solely responsible for ensuring the lawful collection, storage, and usage of customer/contact data uploaded or processed through Brixflow. 9. Limitation of Liability xThink Solutions shall not be liable for any indirect, incidental, special, or consequential damages arising from: * Use or inability to use the platform * Third-party service disruptions * Data loss, delays, or communication failures * Business losses resulting from misuse or dependency on the platform Users use the platform at their own discretion and risk. 10. Modifications to Terms We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the platform after such updates constitutes acceptance of the revised terms. 11. Contact Information For any questions, support requests, or legal concerns, please contact: xThink Solutions Website: https://brixflowapp.com Email: support@brixflowapp.com