Privacy Policy

Privacy Policy Effective Date: May 01, 2025 xThink Solutions (“we”, “our”, or “us”) operates Brixflow, a WhatsApp business communication and automation platform. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform and services. By accessing or using Brixflow, you agree to the practices described in this Privacy Policy. 1. Information We Collect We may collect the following information: * Name, email address, phone number, and business details * Account registration information * WhatsApp business account details * Customer/contact information uploaded by users * Communication and conversation data processed through the platform * Usage logs, IP addresses, browser/device information * Billing and payment-related details 2. How We Use Information We use collected information to: * Provide and improve Brixflow services * Manage user accounts and onboarding * Enable WhatsApp communication and automation workflows * Provide customer support * Monitor platform security and prevent misuse * Process payments and subscriptions * Communicate important updates and notifications 3. Customer & Contact Data Users are solely responsible for ensuring they have lawful rights, consent, or legitimate business purposes for processing customer/contact data through Brixflow. Brixflow does not own customer data uploaded by users. 4. Third-Party Services Brixflow may integrate with third-party providers including: * Meta / WhatsApp APIs * Cloud hosting providers * Analytics and monitoring services * Payment gateways Use of such services may be subject to their respective privacy policies and terms. 5. Data Security We implement reasonable technical and organizational security measures to protect user data from unauthorized access, misuse, loss, or disclosure. However, no online platform or transmission method can guarantee absolute security. 6. Data Retention We may retain user and communication data for operational, compliance, legal, and security purposes as required. Users may request account deletion subject to applicable legal or operational obligations. 7. Cookies & Tracking Our platform or website may use cookies and analytics tools to improve user experience, monitor usage, and optimize platform performance. 8. User Responsibilities Users agree not to: * Upload unlawful or unauthorized data * Use the platform for spam or abusive communication * Violate privacy, communication, or anti-spam regulations Users are fully responsible for the content and legality of communications sent through Brixflow. 9. International Data Usage As Brixflow may serve users globally, information may be processed or stored across different jurisdictions depending on infrastructure and third-party providers. 10. Limitation of Liability xThink Solutions shall not be held responsible for: * User misuse of the platform * Third-party service outages or policy changes * Unauthorized access caused by user negligence * Losses arising from external cyber incidents beyond reasonable control 11. Changes to Privacy Policy We reserve the right to update or modify this Privacy Policy at any time without prior notice. Continued use of the platform constitutes acceptance of the updated policy. 12. Contact Information For privacy-related concerns or support requests, please contact: xThink Solutions Website: https://brixflowapp.com Email: support@brixflowapp.com